This article applies to customers of Office 365 Germany, which has domains ending onmicrosoft. For more information about how Microsoft uses the data that you provide when you contact Microsoft Office 365 support, please see the. Open an online request Save time by starting your service request online. They verified my Win 7 Pro key was legit on the phone. Multiple users or services are affected. If you go to , you can check to see if Outlook. Contact support Note Assisted support options are for admins of Office 365 subscribed organizations only.
If your Office 365 or Microsoft 365 Business support phone number isn't listed above, use the dropdown menu below to choose your country or region. Technical support case handling 21Vianet assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact. Before you begin, I want you to know that this site is owned by me and is in no way affiliated with Microsoft. Among them are and All of these services work similarly. Billing and subscription management support Assistance for billing and subscription management issues is available online or by telephone during China business hours Beijing Time , Monday through Friday. Is this an upgrade activation? Provide solid business impact statement see the severity A description and examples above ; Allocate resource to ensure continues collaboration with 21Vianet customer support agent for the joint investigation and necessary communication; Provide accurate contact information and ensure reliable communication throughout the service request lifecycle.
The support telephone number can be found on the Office 365 operated by 21Vianet portal. Pre-sales support Pre-sales support for Office 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. They will contact you back via email. Sev C Medium Initial Response: 3 business day or less. However, if the administrator is unable to resolve issues with the help of self-service support resources, he or she should. Let our community help You can also to find known issues and trending topics, or to post a new question.
Using a secure connection, the support professional can view your desktop and perform diagnostics and troubleshooting steps. The Global Customer Service phone numbers for all countries have been mentioned. Even now, I'm on hold for 48 minutes and haven't spoken to a single human, overseas or otherwise. This service description uses the generic title administrator to refer to all categories of administrators. With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support.
Which is what I wanted in the first place. This may include self-help support or assisted support. I understand that you had contacted the Microsoft Chat Support in the past and you have received an email with a Service Request Number from Microsoft Support and would like to contact the Chat Support again. Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions. Because there's no way for people to make complaints. Technical support is provided in English 24 hours a day, 7 days a week. To ask a question in a Technical Forum select the proper one here : Microsoft Community - Forums Please provide all the information we need to help us help you.
If you encounter any problem with online request, phone support is available at 86 400-089-0365. If you do receive such a phone call or an email, stating that they represent Microsoft and proffer help, you can be sure that its a scam! Save time by starting your service request online. Anyway, I've got my system activated - finally. Technical support initial response times Initial response time is based on the severity levels described above. I was not looking forward to having to rollback if I couldn't get my Win 10 copy activated in time. . The Microsoft Support Official Twitter Account is.
See if it solves your issues. If you use Office 365 but you're not an admin, you can still get support in the community forums, or by contacting your admin. Perhaps this one may help? You can contact Microsoft Customer Support at Phone Number 1 800-642-7676 or. Posted by on March 11, 2016 , in Category with Tags , Anand Khanse is the Admin of TheWindowsClub. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. Some examples of these issues are listed in the following table. The administrator is expected to provide initial assistance for the customer's users.
The Australia office supports: Australia, Christmas Island, Cocos Islands, Cook Islands, Fiji, French Southern Territories, Guam, Heard Island and McDonald Islands, Kiribati, Marshall Islands, Micronesia, Nauru, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn Islands, Solomon Islands, Tokelau, Tonga, Tuvalu, Wallis and Futuna Islands. I do think your service is second to none and have no hesitation it recommending it to all I know. Authorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. The links at the end of this post may help you collect troubleshooting data. Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance.
They were extremely patient and solved my problem in a very methodical way. Get assisted support Assisted support options are for admins of Office 365 Germany subscribed organizations only. Administrator roles and responsibilities People with Office 365 administrator roles are the only ones in the customer's organization authorized to access the Admin section of the Office 365 operated by 21Vianet portal and to communicate directly with 21Vianet about Office 365 service requests. Never give out any details or access to your computer. The 21Vianet Office 365 technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet.
Microsoft Support Microsoft offers support to all customers using its products — and this takes different forms. Shared support responsibilities 21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Sev C Non-critical The situation has minimal business impact. With Office 365 you can designate several types of administrators who serve different functions. Provide all the required information as when it prompts you to enter and you should be getting an option to select the Chat Support. Microsoft representatives will determine the warranty status of the product. Don't know why they had to use logmein when they could have just told me the new key on the phone.